How can we help?

FAQ

POURING OVER FAQS: GET TO KNOW US BETTER

Tea Products and Accessories

Do you offer sampler sets for your tea blends?

Absolutely! We understand that exploring our exclusive tea blends can be an exciting adventure, and we're here to make it even more accessible. To cater to your curiosity, we offer sampler sets for all our tea blends. Additionally, we have thoughtfully curated sample packs that allow you to savor a taste of each of our wonderful and unique teas. Whether you're seeking to find your new favorite blend or simply looking to broaden your tea horizons, our sampler options provide the perfect opportunity to do so. Happy sipping!

Can I purchase tea accessories like mugs and kettles from your website?

Certainly! You'll find a delightful array of tea accessories available for purchase on our website. Our selection is nearly endless, catering to diverse preferences and needs. We offer an assortment of stainless steel, glass, and electric kettles to suit your brewing style. Additionally, our collection of mugs is equally extensive, with options for those on the go, mugs equipped with infusers, and whimsical, cozy mugs that add a touch of joy to your tea-drinking experience. Explore our range of tea accessories, and you're sure to find the perfect companions for your tea journey!

Can I purchase gift sets or gift cards for friends and family?

Absolutely! All our products make great gifts. Shopping for someone picky? No problem! We offer a wide range of gift cards that provide the perfect solution for those hard-to-shop-for individuals. The best part is, our gift cards never expire, so your loved ones can use them whenever they're ready to explore our selection of high-quality tea blends and tea-related products.

Whether it's a special occasion, a holiday, or just a gesture of appreciation, our gift cards offer the flexibility to let your recipients choose their favorite teas, accessories, and home goods. It's a thoughtful and convenient way to share the joy of KT Avenue with those you care about.

Do you offer wholesale or bulk purchasing options for businesses?

Wholesale is available for our in house teas with a discount for large orders. Send us an email with how much tea you are looking for and whether you prefer loose leaf, pre bagged, or both. We will get back to you within 1-2 business days with a quote.

Email: info@ktavenue.com; Subject Wholesale Inquiry

Tea Brewing and Quality

What is the recommended brewing time and temperature for your teas?

We recommend heating water to around 210°F. Then adding your herbs and letting them steep for 7-10 minutes. Allowing the tea to steep covered is a great tip to help with heat retention and ensure all the herbs at an even temperature, reducing time needed to steep. Plus it keeps all the aromas concentrated while they wait for you to be released.

Remember tea is personal. Experimenting with the temperature and steeping are key to finding your perfect cup. 

What is the shelf life of your tea blends and tea products?

Tea can last anywhere from one to two years before their quality starts to decline. To ensure freshness in every cup be sure to follow these few simple tips.

  • Store tea in an airtight container.
  • Keep tea away from direct sunlight and moisture.
  • Store tea in a cool and dark place, away from strong odors.
  • Avoid storing tea near spices or other aromatic substances, as tea can absorb odors.
  • If you buy tea in bulk, consider dividing it into smaller portions to minimize air exposure.
What sets your in-house tea blends apart from others on the market?

What distinguishes our in-house tea blends from others on the market is their simplicity and effectiveness. We believe that the best teas are those that are easy to understand and research. That's why each of our in-house blends consists of less than four carefully selected herbs. We avoid fillers, complex ingredient names, and added sugars, ensuring that you know precisely what you're putting into your body when you enjoy our teas.

Our commitment to simplicity doesn't compromise on quality or efficacy. We've meticulously crafted our blends to provide optimal benefits while keeping the ingredient list concise. This approach allows you to make informed choices about your tea consumption and ensures that you're getting the pure essence of each herb in every cup. With our in-house blends, you can savor the natural goodness of tea without any unnecessary additives or confusion.

Are your tea blends and products tested on animals?

Absolutely, all our tea blends and products are cruelty-free. We are committed to a philosophy of "heal, not harm." Whether you opt for our in-house tea blends or select from our partner offerings, you can rest assured that no animals were involved in any testing or harm during the creation of your tea blend.

At KT Avenue, ethical and responsible sourcing is at the core of our values. We meticulously choose our teas, emphasizing a compassionate and sustainable approach to tea production. When you enjoy our teas, you're not only savoring exceptional flavors but also contributing to a kinder, more considerate world where tea and ethics go hand in hand. Thank you for joining us on this journey of compassion and harmony.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Can I track my order once it's been placed?

Tracking numbers are provided with every order. Plus our chat feature is available 24/7 and our email is info@ktavanue.com if you have any concerns. We are always here to help and are here for you every step of the way.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How does dropshipping work for your tea blends and products?

KT Avenue carefully selects specific tea companies that align with its quality-focused vision. These tea companies are chosen based on shared values, product quality, and the ability to provide a diverse range of high-quality tea blends and related products.

Still have more questions?

What are the health benefits associated with your tea blends?

Our tea blends are not only delightful but also offer various health benefits. They promote hydration, reduce stress, and provide a rich source of antioxidants. These antioxidants help combat oxidative stress, reduce the risk of chronic diseases, and support overall well-being. Moreover, some of our blends, like green tea, aid in metabolism and weight management, contributing to a healthy lifestyle.

Additionally, our unique tea blends are crafted to cater to specific health needs. Whether it's digestive support, immune strength, or relaxation, we have a blend for everyone. Sip and savor our teas as a flavorful and health-conscious addition to your daily routine, promoting both physical and mental well-being.

Can I request custom tea blends or personalized packaging for special events?

If there’s a blend you’ve always wanted. Or not sure what you want. Send us an email of what you're looking for or struggling with. If we don’t have a blend already for you, we can come up with something special.

Want personalized tea packages for your party or event? We can help with that as well!

Email us at info@ktavenue.com today!

Do you offer any discounts or promotions for first-time buyers?

When you subscribe to our newsletter you automatically get 10% off your order. You can sign up via email at the bottom of the page or by texting YES to 1 (855) 952-4358

Once you sign up, you get early access to specials and exclusive coupon codes. Also follow us on social media to catch all sales.

Ask me anything!

Have questions about your order, or a general enquiry?